Effective Date: 02/05/2025

Carat 24 ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you use our jewelry repair service.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and mailing address.
• Jewelry Information: Details about the jewelry submitted for repair, including photos.
• Payment Information: Billing details, payment method, and transaction history.
• Technical Information: When using our website, we may collect IP addresses, browser type, and device data.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your jewelry repair request.
• To contact you regarding service updates and inquiries.
• To send invoices, receipts, and payment confirmations.
• To improve our services and customer experience.
• To comply with legal obligations.

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share your data only in the following circumstances:

• Service Providers: We may share your information with trusted partners for payment processing or shipping.
• Legal Compliance: If required by law or to protect our rights.

4. Data Security

We implement security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications.
• Request a copy of the data we hold about you.

6. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

7. Contact Us

If you have any questions, contact us at:
📧 info@pawnidaho.com
📍 Carat 24
📞 208-615-8714